FAQs
Frequently Asked Questions
What are your hours of operation?
Our business office is open Monday-Friday, 8 a.m.-4:30 p.m. However, we offer service 24 hours a day, 365 days a year.
Do you offer preventative maintenance service plans?
Yes. The best way to prevent an emergency repair is through preventative maintenance. We offer a Peak Performance Service Agreement that provides year-round check-ups for your equipment, allowing you peace of mind knowing your equipment is in perfect working order. For a quote or more information, call 1-800-772-4026 or 417-866-2246.
Are your service technicians certified?
Yes. All of our technicians are manufacturer-trained and certified to deliver top-notch service support.
Can individuals purchase your commercial equipment for their homes?
Yes absolutely. We work with several commercial foodservice dealers who can provide you with the equipment that’s sure to fit your needs.
Do you serve residential customers?
Yes. Give us a call, and we’ll see how we can tailor our services for your residential setup.
Which brands do you carry?
- ICETRO America
- Asber America
- Electro Freeze
- Nuova Simonelli
- Solventum
Our partnerships guarantee genuine parts and manufacturer-approved repairs.
What if I have an emergency outside your office hours?
You can call our main number at 417-866-2246 or 1-800-772-4026. Most service calls are completed within 24 hours and often within the same business day. For critical units, such as a walk-in freezer or cooler, we’ll be there within a few hours!
Do you provide parts for older or lesser-known equipment?
Yes, we inventory parts for a wide variety of product lines. Please call us at 1-800-772-4026 or 417-866-2246.
Still Have Questions? We’ve Got Answers
Give Us a Call at 417-866-2246. Our friendly staff is ready to assist with quotes, parts, or general guidance.
Send an Email. Sometimes you need time to craft the perfect question. We’ll reply promptly.